Refund Policy

1. Why we offer this

We’d rather refund 10 unhappy people than have 1 unhappy customer who feels stuck. Every product on this site is something we’d be embarrassed to charge for if it didn’t deliver value — so we put our money where our mouth is.

The 7-day window is long enough for you to actually look through the files, try a few worksheets, watch a couple of videos, and decide. Most customers know within 24 hours whether something is right for them.

2. How to ask for a refund

One email. That’s it.

1. Email hello@learnandexcel.in.
2. Use the subject line: Refund — [your order number or registered email].
3. You don’t have to explain why. (But if you have feedback, we’d love to hear it — it makes the next version better.)

Don’t have the order number? Just email us from the address you used at checkout and we’ll find it.

3. Timeline & method

Once we receive your email, we mark your order as refunded the same business day and initiate the refund through Razorpay. From there:

• UPI / wallets: 1–3 business days back to the source.
• Debit / credit cards: 5–7 business days, depending on your bank.
• Net banking: 3–5 business days.

Refunds always return to the original payment method — we can’t send it to a different account or as cash. If your card has expired or your UPI ID is gone, write to us and Razorpay will work out an alternative.

4. What’s eligible

Every paid order is eligible if:

• The refund request is sent within 7 calendar days of payment.
• You haven’t already received a refund for the same order.
• The request comes from the email address used at checkout (or a clearly linked address you can verify).

5. Exceptions

Refunds may be refused (and your access revoked) in the small number of cases where we see clear abuse:

• The same email/phone has requested refunds on 3+ previous orders. We assume this is a pattern, not a fit issue.
• The files have been re-uploaded to a public file-sharing site (Google Drive public links, Telegram channels, etc.) before the refund request.
• Chargebacks filed with the card-issuing bank before contacting us — chargebacks bypass our refund process and incur fees, so we treat them as a different situation. Talk to us first; we’ll refund faster than your bank can.

6. Partial refunds

We don’t do partial refunds on most products — if the product is wrong for you, the full amount comes back. The exception is bundled orders containing both a digital product and a future live event (we don’t sell those yet, but if we ever do, the live-event portion is non-refundable once the event has begun).

7. After the refund

What happens to your access:

• The download links you received continue to work for 24 hours after the refund (so you have time to keep anything genuinely useful for personal reference).
• After 24 hours, those links are revoked.
• Any files you’ve already saved to your device are yours to keep, in line with our personal-use licence.
• You stop receiving marketing emails from us automatically.

You’re welcome to come back and buy from us again later — the refund doesn’t block your account.

8. Issues & escalation

If something goes wrong with your refund — you didn’t get an acknowledgment in 24 hours, the money hasn’t arrived in 10 business days, the refund was less than the full amount — please reply to the original email thread first. We will fix it.

If we don’t resolve it within 7 days of you flagging the issue, you can escalate to:

• Razorpay’s grievance officer: razorpay.com/grievance-redressal
• India’s National Consumer Helpline: 1800-11-4000 or consumerhelpline.gov.in

We hope it never gets to that. In two years of operation, we have refunded every reasonable request without ever needing escalation.